EXCHANGES & RETURNS

SHIPPING
All orders are shipped via USPS priority mail or UPS ground within 1-5 business days. Your tracking number will be emailed to you upon shipment. Most domestic shipments within the US will require a signature upon receipt. If this is an issue, please contact info@hvnlabel.com before or immediately after placing your order.

HVN is not responsible for packages that have been lost or mis-delivered in the care of USPS or UPS.  Once your package is in the hands of the mail carrier, all delivery issues must be taken up with the post office or UPS using your tracking information. Please keep this in mind when purchasing and when selecting a secure delivery address. If you would prefer to use FedEx for a faster shipping service, please contact info@hvnlabel.com.

 

RETURNS & EXCHANGES

Domestic Returns: We want you to be sure about your purchase, so if for some reason you want to return or exchange your item(s), please email info@hvnlabel.com within 10 days of receipt and we will send you a link to our returns portal. If notice is received within this 10 day window, you will receive a full refund for the garment. All shipping costs will be deducted from this refund.

International Returns: Due to customs charges, we unfortunately cannot accept international returns at this time. 

Items must be returned new, unused, and with all HVN tags still attached. Returns that are damaged, worn, soiled or altered will not be accepted and will be sent back to the customer at their expense.

Our 100% silk garments are delicate, so please be careful when trying them on. All HVN pieces are dry clean only and cannot be hand-washed, dampened, or soaked. Please note heavy perspiration in any 100% silk garments may result in flaws to the fabric. 

 

INTERNATIONAL POLICY

For all orders shipping outside of the US, the ship-to recipient will be responsible for any taxes or customs duties incurred. Unfortunately, we are unable to mark merchandise as “gift” or “no commercial value”. Please note we are unable to estimate the total amount of taxes or duties that may be due at time of delivery. For questions regarding customs fees we suggest contacting your local government.

 All international orders are considered FINAL SALE once shipped and are therefore ineligible for refund or exchange.

 All purchases must be paid for in U.S. dollars at the prices shown on our website.